Terms and Conditions
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To place an order with Rhinestone Craft Supplies, just add the items you require to your basket and proceed to the checkout. We do not have a minimum order value, meaning you can order as little or a much as you require.
SIZES & COLOURS.
The sizes quoted within the Rhinestone Craft Supplies website are approximate and are the maximum dimension of the product. Colours are shown as close to the product colour as possible but may vary depending on your device screen resolution/ brightness. Colours are also described as much as possible. All rhinestones, pearls and other gems are calculated on weight, they are overweighted however if there are under the stated amount please let me know and a refund or replacement can be sent.
Security is the biggest concern for both the consumer and the retailer during an on-line transaction, therefore we offer our customers the ability to pay for goods via the PayPal service. Please note that goods will only be dispatched to the address registered on the PayPal account. Important note: Although payments are processed with PayPal you do not need a PayPal account. When you are directed to the payment page simply select the 'do not have PayPal account' option.
OUT OF STOCK PRODUCTS.
In the unfortunate and extremely rare situation where any of the products you have ordered may be ‘out of stock’ when your order is processed, any items ‘in stock’ will be sent and an alternative item will be sent in its place.
DELIVERY & PROCESSING OF YOUR ORDER.
Rhinestone Craft Supplies aims to process and post out all orders paid for within 5 working day, if you required your order sooner please contact us before placing the order. Please do allow 5-7 working days before making enquiries about your order if posted in the UK. Please note: If your parcel is undelivered due to no one being at the delivery address when the post office calls, they will leave you a card for you to collect your parcel from them at your local delivery/sorting office, if an attempt is made by a courier they will leave a card with instructions on how to rearrange delivery.
POSTAGE & PACKAGING.
All smaller orders are sent by Royal Mail or larger orders with a courier. Orders containing up to 8 packets of rhinestone will be charged a reduced fee, please select the correct shipping fee.
RETURNS, FAULTY ITEMS & REFUNDS.
We comply fully with the Distance Selling Regulations. If your purchase is faulty, you may return it within 7 days of receipt, for a replacement/credit note to the same value (please do not return the item without contacting us first and without our instructions on our returns process) Please contact us via email. The right to return the goods to us will not apply in the event that the product has been deliberatly damaged by yourself. Please also enclose a copy of your invoice with the reason for returning the item and your choice of either a replacement item or a credit note (replacement at our discretion). You, the buyer is responsible for the cost of returning the item and for the cost of the reshipment of replacements (unless the item was faulty) replacements/credit notes will only be processed when the item is received by us. We recommend you Post the items back to us using recorded delivery where a signature is required. A tracking number will then be issued with the postage receipt. We are unable to accept responsibility for any returned packages lost in the post, replacements/credit notes are processed on receipt of return. Any special bulk orders of rhinestones are non-returnable.
Rhinestone Craft Supplies retain the rights to all our own images and text. If Rhinestone Craft Supplies discovers that you have used its copyright images & text, then we may bring legal action against you seeking monetary damages and an injunction to stop you using those materials, you may also be ordered to pay legal costs.
While we endeavour to ensure that the information our website is correct, we do not warrant the accuracy and completeness of the material on our website. We may from time to time make changes to the material or to the products and prices on our website, at any time without notice. Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our website, you do so entirely at your own risk.